Jay Song

Hi! I’m a user experience researcher. I identify key insights through research to improve user experiences. If you would like to contact me, you can do so here. Please see below for selected work samples.

WORK SAMPLE 1

Uncovering Union Bank’s Transfers Experience

WORK SAMPLE 2

Case Study 1: The New York Times Paywall

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WORK SAMPLE 3

Case Study 2: Enhancing The Weather Company’s Running App

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WORK SAMPLE 4

Service Redesign: Reimagining the Car-buying Experience

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