Jay Song Hi! I’m a user experience researcher. I identify key insights through research to improve user experiences. If you would like to contact me, you can do so here. Please see below for selected work samples. Work Samples | Resume | LinkedIn | About | Contact WORK SAMPLE 1 Uncovering Union Bank’s Transfers Experience Read More WORK SAMPLE 2 Case Study 1: The New York Times Paywall Read More WORK SAMPLE 3 Case Study 2: Enhancing The Weather Company’s Running App Read More WORK SAMPLE 4 Service Redesign: Reimagining the Car-buying Experience Read More